Frequently Asked Questions

RedevSathi is a purpose-built platform for managing housing society redevelopment. It centralizes documents, enables transparent voting, tracks payments, automates compliance, and keeps residents informed. Works for GHB and private cooperative societies.

You can sign up in 5 minutes. Basic setup (adding residents, uploading documents) takes 30 minutes to 2 hours depending on your society size. We provide setup assistance if needed.

Any housing society undergoing redevelopment: GHB (Gujarat Housing Board) properties, Private cooperative societies, Non-cooperative buildings, Residential apartment complexes.

No. RedevSathi is designed for non-technical users. If something is unclear, our support team helps. We also offer training (included with Professional plan).

Yes. We offer SMS voting (text "YES" or "NO"), Phone support for voting, Tablet stations (residents vote with help), Simple in-app interface.

Any document: Building plans (original, new, RERA-approved), Agreements (builder, RWA, resident), Approvals (GHB, RERA, municipal), Financial records (budgets, payments, audits), Meeting minutes, Voting records, Compliance documents, Anything else.

Depends on plan: Starter: 100 GB, Professional: Unlimited, Enterprise: Unlimited. (For reference: 100 GB holds ~500,000 documents)

Yes. You can set expiry dates for documents (approvals, licenses, insurance). We send automatic reminders before expiry.

1. RWA creates a resolution (question to be voted on). 2. Residents receive notification (SMS, email, in-app). 3. Voting period opens (typically 7 days). 4. Residents vote online (or via SMS/phone). 5. Results calculate automatically when deadline hits. 6. All residents notified of outcome.

Yes. You choose for each vote: Anonymous (no one knows who voted how), Transparent (everyone sees who voted), Weighted (by unit area or ownership).

Mark when payments are received (in the app). Outstanding balance updates automatically. Residents can check their payment status anytime. Management sees society-wide collection rates. Reports generated in seconds.

RERA compliance report, GHB redevelopment process documentation, Cooperative Society Act compliance, Financial audit reports, Access logs (for data protection), Voting history archives.

Starter: ₹5,000/month (up to 500 residents). Professional: ₹15,000/month (up to 5,000 residents). Enterprise: Custom pricing (unlimited residents). Plus optional services (setup, migration, training, support).

No. Our pricing is transparent. What you see is what you pay. No setup fees required (optional if you want help).

Yes. Upgrade or downgrade anytime. Charges adjust prorata. No penalties.

No. We offer month-to-month billing. You can cancel anytime.

Bank transfer, Credit card, Debit card, Netbanking, Cheque (for large amounts). GST invoice issued for all payments.

Yes. Annual billing saves 20% vs monthly. Example: Professional ₹15K/month = ₹180K/year monthly billing. But annual = ₹150K/year. Save ₹30K/year.

Yes. 14-day free trial. Full access to plan features. No credit card required. Cancels automatically if you don't upgrade.

We offer special pricing for non-profits and government organizations. Contact us for a quote.

Yes. Bank-level encryption (AES-256). Servers in India (data residency compliant). Regular security audits. Compliant with GDPR, data protection laws. Automatic backups (daily). 99.9% uptime guarantee.

You control access. RWA secretariat: Full access. Residents: Only their own information + public documents. Third parties: Only with explicit permission. RedevSathi staff: Only for support (with your permission).

Your data is yours. We'll export all data (documents, records, voting history). Given in standard formats (CSV, PDF, etc.). Transferred to you or new platform. Guaranteed data portability.

Yes, anytime. Export all documents (as files). Export all records (as spreadsheets). Export voting history. Export financial records. Format: Excel, PDF, CSV, etc.

You choose. Anonymous voting: No one (not even admins) knows who voted how. Transparent voting: Everyone sees voter names. Mixed option: Votes public, voter ID public (for audit).

Any device with internet: Desktop computer, Laptop, Tablet, Smartphone (iOS, Android), Phone (SMS voting), Public computer (if needed).

Mostly yes. But: Offline mode available (some features work without internet). Documents downloadable for offline reading. Votes submitted when connection returns. SMS voting works without data (just SMS credit).

Chrome (recommended), Firefox, Safari, Edge, Mobile browsers (all modern ones). Any modern browser (updated within last 2 years) works.

Coming Q4 2024. iOS (Apple) & Android (Google). Full feature parity with web. Offline-first capability. Push notifications. Currently in beta testing.

No problem. Password reset via email (instant link). SMS verification as backup. Support team can help (verify identity first). Emergency access procedures exist.

Sign up: 5 minutes. Basic setup: 30 minutes to 2 hours. Full setup (with help): 4-6 hours. Staff training: 2-4 hours. With our help: We handle it all. You just provide resident list.

Not required, but recommended. We can import existing documents. Import resident data (from Excel/CSV). Data cleaning & verification included. One-time migration service: ₹10K-50K.

Potentially. Can replace WhatsApp groups (better communication). Can replace spreadsheets (documents + payments). Can replace manual voting (transparent voting). Complements existing systems (builds on top).

Professional plan: Limited integration. Enterprise plan: Full API access for custom integrations. Examples: Builder CRMs, bank systems, architect software.

Starter: Self-serve guides + email support. Professional: Included training sessions (on-demand). Enterprise: Comprehensive training + ongoing support.

Yes, both. GHB-specific features: Government process, official approvals. Private society features: RWA voting, cooperative governance. Hybrid features: Both use documents, payments, voting.

No problem—RedevSathi works in any phase. Early (feasibility planning): Document vault. Mid (builder selection): Voting, communication. Late (construction): Progress tracking, payment. End (handover): Compliance, closing.

GHB: 8-10 years typical. Private: 6-8 years typical. With RedevSathi: 2 years faster (transparent governance).

Yes, in Enterprise plan: Timeline tracking (Gantt chart). Milestone management. Progress photos/videos. Delay alerts (automatic). Penalty calculations.

Transparent voting: Decisions in days, not months (-7 months). Document organization: Approvals faster (-2 months). Financial clarity: Disputes decrease 90% (-2 months). Project tracking: Early delay detection (-6 months). Total: ~2 years faster.

Email: support@redevsathi.in (24 hours). Phone: +91-XXXXXXX (Mon-Fri 10 AM-6 PM). In-app chat: Available during business hours. Contact form: On website. Response time: Email 24 hours (typically 2-4 hours). Phone: Immediate (during hours). Chat: Within 1 hour.

We're here to help. Report issue in-app or via email. We investigate immediately. Most issues fixed same-day. If data loss: We restore from backup.

Starter/Professional: Limited customization. Enterprise: Full customization available. Examples: Custom reports, unique workflows, white-label.

Professional plan: Remote support only. Enterprise plan: On-site support available (extra cost). Larger deployments: Dedicated support team.

Additional training available: Cost: ₹5,000-15,000 per session. Duration: 2-3 hours. Format: On-site, online, or hybrid. Topics: Custom (your specific needs).

30-day satisfaction guarantee. Not happy? We refund you. No questions asked. Full refund.

99.9% uptime. That's ~8 hours downtime per year. If we miss guarantee: Service credit applied. Monitoring 24/7. Redundant servers (failure handled automatically).

Your data is protected. You can export everything. Standard open formats (CSV, JSON, PDF). No vendor lock-in. Contractual guarantee in place.

Yes, absolutely. No lock-in contract. Month-to-month billing. Export all data anytime. We help with transition.

Starter/Professional: 30-day satisfaction guarantee (full refund). Enterprise: Custom terms. Setup fees: Non-refundable (service rendered).